How do I return an item?
100 Day Returns policy!
All products sold by Agoora Outdoor Gear are brand new with all labels attached together with the original packaging.
We have a 100 day returns policy! This allows for the return of Birthday and Christmas gifts which are the wrong size/colour or are unsuitable for the recipient of the gift. If you are not entirely satisfied please send back for a full refund.
If returning an item please ensure it is in excellent condition with all tags attached including the original packaging even if torn.
(Please note that for customers from outside Europe a deduction will be made for post and packaging from any refund.)
Any items damaged in the post must be returned within 30 days. This allows for a claim to be made with Royal Mail.
Any items paid for by Pay Pal are now also included in the 100 day returns policy! However, for ease of administration we request that these items are returned within 45days whenever possible.
We recommend payment by credit card which is the safest way to pay for UK customers due to the Consumer Credit Act.
If you provide an incorrect delivery address and the postal service return the unopened parcel to ourselves then you will have to pay for our postal costs before the parcel can be re-sent to the correct address.
The exchange of items which are the wrong size or colour is allowed within the 100 day returns period. In fact you can return for any reason.
In the case of any damage or manufacturing faults, refund/exchange will be subject to comment by the manufacturer and/or the postal service used.
We will of course refund your return postage and customers must take care to ensure the most economical method of postage is used. In particular for UK customers, please ensure the item is packed flat so that, whenever possible it will pass through the 25mm thick large letter slot used by the Post Office. The maximum dimensions for a Large Letter are 25 mm high x 250 mm wide x 353 mm long and for a Small Parcel it is 16 cm high x 35 cm wide x 45 cm long. The cost of packaging is at your expense and we recommend re-using the plastic bag used for delivery.
If returning for exchange or refund, please ensure the item is in excellent condition with all tags attached, including the original packaging even if torn. Will you also please enclose full details including your order number and what you want. Please take care to ensure the contents are presented neatly in the manner which you would like to receive them and that the packaging is robust enough to withstand punishment.
Agoora Outdoor Gear,
1, Well Garth View,
Telephone: 0113 2193204